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Customer Engagement

Create Connections that Last

Your organization's unique content can play a crucial role in all phases of the customer journey to encourage higher levels of engagement, interaction and action. History Factory is a proven resource for companies interested in:

  • Finding new ways to build a dialogue with prospects
  • Helping guide prospects down the sales funnel, from awareness through conversion
  • On-boarding of new customers
  • Augmenting loyalty
  • Preventing customer loss and supporting win-back strategies when loss does occur

What Our Clients Say

Vice President of Special Projects

Pete Abitante

“History Factory has been involved with the NFL from the start of planning its 100th season, and played such an important role in shaping its approach and formalizing our thinking. As the 100th season comes to life, I hope History Factory understands and appreciates, with some satisfaction, the key role it played in getting this off the ground.”
Director of Strategic Communications

Carrie Johnson

“History Factory played a vital role in helping Graybar plan and implement an anniversary celebration that honored our past and fueled excitement for the future. We are so grateful for the guidance and support provided by History Factory, which helped us grow our business, achieve community service and giving goals, elevate Graybar’s brand, and tell our story in a fresh and compelling way throughout the year.”

Director of Communications and Content

Laurel Nelson‑Rowe

“I want to thank the entire History Factory team for your creativity, diligence, inspiration and expertise, from our first meeting through asset transition. Together, we developed authentic stories, tools, resources, a theme, materials and inspiration that ISACA never had before but will use and treasure.” 

Retired CEO

Ivan Seidenberg


“The word that I picked up from you that really resonates with me is storytelling. Your ability to tell stories and all the things that go underneath that.”

Senior Product Manager

Maria Yap


“What I have learned from our work with History Factory is that our brand is so much more powerful when we can connect it to our history.”

Manager, Communications & Brand History

McCaulley Adams


“You all have been wonderful partners and stellar caretakers of some of our most precious items for nearly two decades.”

Chief Communications Officer

Shannon LaPierre


“We appreciate all the guiding work you and your team did with us. It was foundational for everything that we pulled together.”

Senior Executive Vice President

Jim Dunlap


“Our leadership team and CEO are engaged, excited and already using insights in a range of communications.”

Chairman of the Board

H. Daniel McCollister


“History Factory’s attention to detail, patience and hard work are evident in the finished product, and I know our agents, customers and Home Office associates will enjoy the space for many years to come.”



Explore Case Studies, Articles & More

USAA

USAA

Lobby Exhibit Preserves a Heritage 11 Million Members Strong

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Lockheed

Lockheed Martin

Content Campaign Fires Up Aerospace Giant

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How

How Companies Use Authentic Content to Acquire New Customers

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Adding

Adding Heritage to the Customer Experience

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Driving

Driving Customer Engagement Using Authentic Content

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Authenticity,

Authenticity, Heritage, And Business Outcomes

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Other Services

History Factory has pioneered a number of ways to discover, preserve, display and harness your corporate heritage to help you reach your business goals.