Account director ensures that client satisfaction goals are met or exceeded and impacts client retention plus income and revenue growth. The director is assigned individuals/teams to deliver top quality strategic and creative output, mentors and provides direction to client and internal team. The director recognizes and develops business opportunities and assists in obtaining new Clients. You will report directly to the agency’s Executive Vice President.

Responsibilities

• Maintains a clear understanding of client(s) business and how they measure success.
• Applies strategic thinking to provide solutions and counsel, performing as a senior advisor to client management.
• Develops new ideas, processes and programs to strengthen the value of the client relationship and increase agency income.
• Develops and implements client evaluations and satisfaction programs to monitor the effectiveness of programs and overall client relationships.
• Develops and implements efficient quality control methods for evaluating programs/solutions.
• Solicits new business as identified by account development plans.
• Provides ongoing training and support to Account Managers in the areas of client service and staff management.
• Responsible for overall project management for specific clients or as assigned, including quality of Agency deliverables, monitoring staff utilization, deadlines, client billing and operating profit goals.
• Responsible for developing strategic communications/content plans for select clients. 
• Assists EVP with determining career planning and the development of Account Management staff.

Required Skills, Knowledge and Qualifications:

Advanced degree preferred with a concentration in a relative business area.

• Minimum seven to ten years’ experience as a marketing generalist, specifically in the areas of strategic business planning, marketing, advertising and/or communications within an agency (or client) environment. 
• Strong communication skills and proven management abilities with clients as well as all levels of agency staff.
• Proven interpersonal and networking skills, with demonstrable success in growing accounts and expanding services sold to existing clients.
• Intellectual curiosity and a passion for history.

To Apply:

Please submit a resume and cover letter to careers@historyfactory.com. Email only, please no phone calls.

The primary function of the Content Strategist’s job at History Factory is developing content strategy based on a company or client’s business objectives and their customer or end user’s needs. You will oversee content requirements and develop various deliverables across a project life cycle.

You will create and help maintain editorial calendars, style guides, taxonomies, metadata frameworks and content migration plans. You may also be responsible for managing other employees and/or freelancers, maintaining budgets, and assisting with the technical integration of content.

You have the analytical abilities necessary to gather/distill key business and user insights, and apply your planning skills to create a long-term vision for the content that’s generated. Project management experience will help you keep projects on track and within budget.

You have the ability to compellingly communicate a brand’s story, and a design sensibility to envision how content will be presented or distributed in visual and audio storytelling formats other than text-based articles.

A firm understanding of user experience and strong search engine optimization (SEO) and search engine marketing (SEM) skills are preferred.

Responsibilities

• Conduct content audits and gap analyses in support of strategy development
• Develop content strategies based on the client’s business objectives and aligned to their stakeholders and/or end users.
• Use content frameworks and standards for the creation, curating, publishing and governance of original, licensed, and user-generated content for a range of client applications, and across a wide range of industries. This includes writing both short and long form authentic content, plus creating and maintaining editorial calendars, style guides, taxonomies, metadata frameworks, and content migration plans.
• Partner with creative leads, designers, researchers, and client-facing executives to optimize the content elements based on usability, intuitiveness, consistency, business metrics, and time to market for our clients.
• Assure all content meets standards of quality, measured in terms of persuasion, consistency, authenticity and uniqueness
• Estimate work effort for budgeting purposes and help clarify deliverables
• Review other products and content design approaches to understand emerging standards and innovation
• Advocate for best content practices throughout the agency

Requirements

To be successful, it is a given that you are gifted with words, able to craft, curate, edit and align information. You also should be effective in content organization as well as the art of persuasion and marketing. A real passion for experimentation and an ability to move quickly is a plus. Ideally, we’d love someone with:

• Knowledge of mobile first and responsive content strategies
• Knowledge of the development and maintenance of both structured and unstructured content types
• Concept skills and creative thinking with an eye for distinction
• A professional and personal portfolio of useful and engaging content solutions in highly dynamic environments
• Knowledge of Search Engine Marketing and Optimization strategies
• Excellent verbal and written communication skills
• Project management experience, including evidence of ability to keep within challenging deadlines and budget constraints.

Experience

• Degree in a relevant field (English, Communications, Journalism, Marketing)
• 4-5 years minimum professional experience with content strategy
• Writing, revising, sourcing and aggregating content
• Superior content development skills and strategic thinking
• Writing for diverse audiences.
• Developing content solutions for a variety of b2b and b2c challenges
• Working with design and development teams
• With responsive Web design solutions
• Familiarity working with DAM systems, Google Docs, as well as MS Office tools
• Working for an agency or in-house client-side marketing/communications team
• Engaging and fun personality
• Innate curiosity with proactive mentality towards problem solving and experimentation
• Highly organized.

To Apply:

Please submit a resume and cover letter to careers@historyfactory.com. Email only, please no phone calls.