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Will Service Be Enough This Time?

March 26, 2009 • Bruce Weindruch

Car dealers face extinction The small independent dealership is struggling to compete in an increasingly... Read More

“Would you like Michael, Michael, or Michelle?”

March 18, 2009 • Scott McMurray

The History Factory s internal phone list is alphabetized by first name After writing corporate... Read More

Inaugural Post: Selectively Remembering the Past

March 11, 2009 • Bruce Weindruch

If it s any consolation to anyone who s concerned about the well-being of the... Read More

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